Online & Mobile Banking Login Help

Username/Password Reset

If you have forgotten your username or password, or received a lock-out message, you can reset your Online/Mobile Banking credentials using the  Forgot Login feature.

For further assistance, please call our Contact Center at 800.276.8324 Monday - Friday from 8:30 am to 6:00 pm and on Saturday from 9:00 am to 1:00 pm CT.

New User Sign Up

New users can sign up for Online Banking by completing the  Online Banking Registration Form. Please note: your username and password must follow the requirements shown below. Once your form has been reviewed, you will receive an email notification regarding the approval and activation of Online Banking services.

Creating A Username & Password

You'll be prompted to take these two steps the first time you login to Online Banking or Mobile Banking:

Step 1:  Create a secure Username & Password

Number only usernames and passwords are not allowed. The system will review your username and password and prompt you to create a new username, password or both.

Usernames:

• Must be at least eight characters long.
• Must contain one letter.
• Can contain letters, numbers and the following special characters: @$*_-=.!~
• Cannot contain any whitespace (spaces are not allowed: including before, in the middle of, or after the username).
• Cannot include your member/account number or social security number.

Passwords:

• Must be at least 10 characters long and no longer than 32 characters.
• Must contain at least 1 uppercase letter.
• Must contain at least 1 lowercase letter.
• Must contain at least 1 number.
• Must contain at least 1 special character: @$*_-=.!~
• Cannot contain any whitespace (spaces are not allowed: including before, in the middle of, or after the password).
• Cannot use your username as any part of your password.
• Cannot be a password considered to be too easily guessed such as "abc123" or "password1".

Step 2:  Obtain an Access Code

You will be asked to provide a phone number where you can immediately receive an access code via text and/or automated voice message. A new access code will be required each time you log in on a computer or mobile device not recognized by the system.

You can ask the system to remember your computer or mobile device so you do not need to repeat this step every time you log in. However, you will need a new access code for each computer/mobile device not recognized by the system.

Use the "My Settings" link within Online Banking to change your username or password anytime you wish.

View our Security Authorization demo to learn more.