ClickSWITCH

What is ClickSWITCH?
ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits from your previous financial institution account to your Tech Credit Union account. You can also initiate the closing of accounts using ClickSWITCH.

How does ClickSWITCH work?
ClickSWITCH removes the hassle of contacting all of your depositors to inform them of your new account information. You simply input your direct deposit information to our secure ClickSWITCH system, submit the switch and we’ll do the rest. You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your Dashboard.

Is ClickSWITCH secure?
Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our facilities adhere to the highest industry standards with regard to the security of your personal information.

Who do I contact if I need help setting up my switches or if I have questions?
Please contact our Tech Center at 800-276-8324 for assistance.

How do I log in and get started?
A Tech Credit Union team member will enroll you for ClickSWITCH and provide you with an Activation code to enter at the ClickSWITCH portal, or you can activate your ClickSWITCH account through the Welcome Email you received.

Where do I get an Activation code?
We will provide you with an Activation code form when you are enrolled in the branch. You can also get your Activation code over the phone from an account representative.

My Activation code isn’t working; what should I do?
Please contact our Tech Center at 800-276-8324 for assistance with your Activation code.

What do I need to start my switch?
You’ll need to gather all of your direct deposit information to get your switches started. A previous statement is a great source of information for the direct deposits tied to an account.

What is a direct deposit?
A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

How long will it take for me to submit a switch request?
Submitting a switch typically takes less than 90 seconds.

Once a switch has been submitted, when does a company receive the information?
Switches are processed and sent out within 24 hours of the switch being submitted.

How long will it take for my switch to be complete?
Once a company receives the form, direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.

Do I need to call my depositors to confirm the switch?
We display the status for each direct deposit on the home screen under the button titled “View Existing Switches”.   If a switch shows a “Completed” there’s no need to contact the depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the depositor to confirm the status and see if the company needs additional information.

Why do I need to enter specific or personal information?
Companies require specific information to ensure your identity and to update the account information in their system.

Which address should I use for my depositor?
A large number of depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.

What if I don’t have the information required to submit a switch?
If a field has an asterisk on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can click “Save and Continue Later”. It will save as an “Information Needed” status and you can either log back in later when you have the required information or contact the financial institution for help.

How do I know if my deposit has been switched?
The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status.  For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

What if I forget to include a direct deposit when submitting my switches?
You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your Dashboard.

When is it safe to move/remove funds from my prior account?
We recommend keeping enough money in your old account to cover any automatic payments or pending transactions and have notified any billers of your new Tech Credit Union account information.

One of my switches has an “Action Needed” status. What does this mean?
Occasionally, after you have submitted a switch for processing, our research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

Will I be notified of any switch updates?
If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.

What is Switch Assist?
Switch Assist allows you to log in to your previous financial institution’s online banking account. Once you’re logged in, you will see your transaction history and will be able to submit switches to your Tech Credit Union account.

I’m having technical difficulties. Who should I contact?
Please contact our Tech Center at 800-276-8324 for assistance.